This Cookie & Tracking Policy explains how Where2Vibe may use cookies, local storage, pixels, analytics tools, device identifiers, app tracking tools, crash logs, and similar technologies through the Where2Vibe website, mobile app, and related services.
This Policy should be read together with our Privacy Policy, Terms of Service, Ticket Purchase & Refund Policy, and Community Guidelines.
Cookies are small text files stored on your browser or device when you visit a website.
Local storage and similar technologies may store information in your browser or device so the website or app can remember certain settings, improve performance, or keep features working.
Pixels, tags, SDKs, and analytics tools may help us understand how users interact with Where2Vibe, measure traffic, improve features, prevent abuse, and evaluate marketing performance.
In the mobile app, similar tracking may occur through app analytics tools, device identifiers, push notification tokens, performance logs, and crash/error reporting tools.
Where2Vibe may use cookies and tracking technologies to:
We use this information to operate, improve, secure, and grow Where2Vibe.
These are needed for the website, app, security, login, checkout, ticketing, support, or other core features to work.
They may be used for:
You may not be able to disable strictly necessary technologies without affecting the Service.
These help us understand how Where2Vibe is used and how we can improve it.
They may collect information such as:
Where2Vibe may use analytics tools such as PostHog or similar services to understand app usage, user paths, retention, feature performance, and bugs.
Where2Vibe does not use analytics to collect full payment card numbers or full bank account numbers. Payment information is handled by our payment processor, such as Stripe.
We may use logs, identifiers, and other technical information to help detect and prevent:
This may include IP address, device information, account activity, ticket activity, payment status, referral activity, and related technical logs.
These may help remember choices such as:
Where2Vibe may use advertising pixels, campaign links, or similar technologies to understand whether marketing is working.
These may include tools from platforms such as Meta, TikTok, Google, or similar advertising providers if enabled.
Marketing technologies may help us:
Where2Vibe does not sell your personal information for money. However, some privacy laws define "sale," "sharing," or "targeted advertising" broadly to include certain advertising, analytics, pixels, or similar technologies. If applicable law gives you the right to opt out of those uses, you may contact us at support@where2vibe.com.
If you allow push notifications, Where2Vibe may store a push notification token from Apple, Google, Firebase, or another provider so we can send notifications.
Notifications may include:
You can turn off push notifications through your device settings.
Depending on how you use Where2Vibe, cookies and tracking technologies may collect:
We may combine this information with account, event, ticketing, or support information where reasonably needed to operate, secure, personalize, or improve Where2Vibe.
Where2Vibe may use PostHog or similar analytics tools to understand how users use the app and website.
This may help us answer questions like:
We use analytics to improve the product, not to expose private user behavior publicly.
Where2Vibe does not currently use full mobile session replay unless we clearly disclose that feature in an updated policy.
We may use third-party providers to support cookies, analytics, tracking, app performance, crash reporting, payments, maps, push notifications, hosting, email, SMS, and security.
These providers may process information on our behalf or according to their own terms and privacy policies.
Examples of provider categories include:
Where2Vibe is not responsible for the privacy practices of third-party websites, apps, venues, payment providers, social media platforms, or advertising platforms that we do not control.
You have several ways to control cookies and tracking.
Most browsers let you:
If you block or delete cookies, some website features may not work correctly.
Your device may let you control:
You can usually change these settings through your iOS or Android device settings.
Some advertising platforms provide their own opt-out or preference tools. You may also be able to limit ad tracking through your device settings, browser settings, or platform settings.
You can control location access through your device settings.
If you disable location access, Where2Vibe may still work, but nearby events, distance estimates, maps, and local recommendations may be limited.
You can disable push notifications through your device settings.
If you disable notifications, you may not receive event reminders, ticket updates, group alerts, host alerts, address updates, refund notices, or other time-sensitive messages.
Some browsers offer a "Do Not Track" setting. There is no common industry standard for how websites and apps should respond to these signals.
Where2Vibe may not respond to all "Do Not Track" signals. We will honor legally required opt-out signals where required by applicable law and technically feasible.
Where2Vibe does not sell your personal information for money.
Some laws may define certain analytics, advertising, pixels, or similar technologies as "sale," "sharing," or "targeted advertising," even when no money is exchanged for personal information.
If you believe you have a legal right to opt out of certain tracking, sale, sharing, or targeted advertising, contact us at support@where2vibe.com.
We may update this Cookie & Tracking Policy from time to time.
If we make material changes, we will update the "Last updated" date and may provide additional notice through the app, website, email, or another reasonable method.
Your continued use of Where2Vibe after the updated Policy becomes effective means you accept the updated Policy.
If you have questions about this Cookie & Tracking Policy or want to make a privacy-related request, contact us at support@where2vibe.com.