This Ticket Purchase & Refund Policy explains how ticket purchases, Where2Vibe fees, refunds, event cancellations, event changes, QR tickets, backup codes, payment disputes, payout reversals, and ticket records work on Where2Vibe.
By purchasing, receiving, using, scanning, transferring, or attempting to use a ticket through Where2Vibe, you agree to this Policy, along with Where2Vibe's Terms of Service, Privacy Policy, Community Guidelines, and any event-specific terms shown at checkout or in the event listing.
This Policy does not limit any rights that cannot be waived under applicable law. Where2Vibe may make exceptions, provide additional remedies, or apply a different outcome when required by law or when Where2Vibe determines that an exception is appropriate.
Where2Vibe provides event discovery, ticketing, checkout, QR ticket, ticket scanner, refund, and payout tools that allow event hosts to sell and manage tickets.
Unless Where2Vibe clearly states otherwise in writing, Where2Vibe is not the host, organizer, venue, promoter, sponsor, security provider, operator, or owner of events listed through the Service.
When you purchase a ticket through Where2Vibe, you are purchasing access to the event from the applicable event host or event creator. The event host is responsible for hosting, managing, operating, and delivering the event, including:
Where2Vibe does not guarantee that an event will happen, that event details are accurate, that a venue will allow entry, that a host has all required permissions, or that an event will be safe, legal, or meet your expectations.
Hosts must complete required Stripe Connect Express payout onboarding before selling paid tickets through Where2Vibe.
Where2Vibe uses Stripe Connect Express and related Stripe services to process payments, route eligible payouts, support refunds, manage disputes, and reconcile payment records.
Stripe may require additional identity, tax, bank, or business information before a host can receive payouts. Failure to complete Stripe onboarding or provide required information may delay, block, reduce, or prevent host payouts.
When buying a Where2Vibe ticket, the buyer pays:
The listed ticket price is the face value of the ticket shown for that ticket tier at checkout.
The Where2Vibe service fee (6% of the ticket price plus $0.65 per paid ticket) is charged to the buyer at checkout. The $0.65 is a fixed amount added to each paid ticket, not a minimum fee, and the service fee is charged for every paid ticket in an order. It is a platform service fee, not a tax.
Where2Vibe does not deduct a host platform fee from the listed ticket price under the current standard fee model. The standard Where2Vibe host platform fee is currently 0%, so the host's portion for each paid ticket is the full listed ticket price, before refunds, chargebacks, payout splits, and any other adjustments described in this Policy.
Tickets may be purchased through the Where2Vibe mobile app or through the Where2Vibe website. When purchasing through the website without a mobile app account, you may be asked to provide and verify an email address before completing checkout. Where2Vibe may send order confirmations or backup ticket details to the email address associated with your purchase. You are responsible for providing an accurate email address and keeping ticket information sent to that address secure.
Unless Where2Vibe states otherwise in writing, the Where2Vibe ticket fees are:
The buyer service fee is calculated for each paid ticket: the percentage portion is rounded to the nearest cent and the $0.65 is then added, and that amount is charged for every paid ticket in the order. The $0.65 is an additional fixed amount, not a minimum fee. There is no minimum paid-ticket price; a host may list a paid ticket at any price Where2Vibe allows, and the service fee is a larger share of the buyer's total on a low-priced ticket. Tickets issued at no charge are not charged a platform fee or a service fee.
Where2Vibe may apply different fee rates to specific accounts, hosts, events, or promotions at its discretion. If a different fee rate applies to your purchase, the buyer total shown at checkout reflects the applicable fees. The fees shown at checkout control for that purchase.
The applicable fees are recorded at the time of purchase. If Where2Vibe later updates its fees, the updated fees do not automatically change fees already applied to completed ticket purchases unless required by law, payment processing, fraud prevention, or platform correction. Tickets purchased under an earlier Where2Vibe fee model keep the fees recorded on that order, and refunds on those orders are calculated using those recorded fees rather than the fees described above.
If a Where2Vibe promoter is credited for an order, any promoter commission is paid out of the Where2Vibe host platform fee recorded for that order, and is calculated from that recorded host platform fee before Stripe processing fees. Because the standard host platform fee is currently 0%, orders placed under the current standard fee model retain no host platform fee and therefore generate no promoter commission, and the Where2Vibe Promoter Program is currently paused. A promoter commission never adds an extra charge to the buyer and never reduces the host's proceeds beyond the host platform fee recorded for that order. The buyer service fee is never part of a promoter commission, and a person cannot earn promoter commission on an event where they are the host, a co-host, or a payout-split recipient. Promoter commission is also tied to the event's primary host: it is only earned on orders for an event whose primary host is the host attributed to the promoter. See the Where2Vibe Promoter Program Terms for details.
Where2Vibe platform fees and service fees are not taxes and should not be described as taxes.
Examples using the current fee model - a 0% host platform fee and a buyer service fee of 6% of the ticket price plus $0.65 per paid ticket:
In each example the buyer refund shown is the refundable ticket face value; the Where2Vibe service fee is not included because it is not refunded, as described in the refund sections below.
These examples describe the current fee model only. Orders placed under an earlier Where2Vibe fee model keep the fees recorded on that order, including any host platform fee that applied at the time, and are refunded on that basis.
These examples are for illustration only. Actual amounts may vary based on the ticket price, quantity, rounding, Stripe processing, refunds, disputes, chargebacks, taxes if applicable, or other adjustments. Amounts may be calculated in cents, and rounding may apply.
Before purchasing a ticket, buyers are responsible for reviewing the event details carefully, including:
You are responsible for making sure the event works for you before purchasing.
Except where required by law or approved by Where2Vibe, refunds are not provided because you:
Buyer-requested refunds, when available through Where2Vibe support or an app feature, are only available up to 24 hours before the event start time.
After the refund cutoff passes, buyer-requested refunds are no longer available unless Where2Vibe approves an exception or a different remedy is required by law.
To qualify for a buyer-requested refund, the ticket must be:
Where2Vibe may reject refund requests that do not meet these requirements.
For eligible buyer-requested refunds on orders placed under the current fee model, the buyer generally receives the full listed ticket price back, because Where2Vibe retains no host platform fee on those orders.
For an order placed under an earlier Where2Vibe fee model, the buyer generally receives the listed ticket price minus the Where2Vibe platform fee recorded on that order.
The Where2Vibe service fee is not refunded, except where a refund of that fee is required by applicable law or where Where2Vibe expressly states otherwise.
The following amounts are generally non-refundable for buyer-requested refunds:
Refunds are generally returned to the original payment method. Refund timing may depend on Stripe, the buyer's bank, the card issuer, and the payment method used.
If a host cancels an eligible future event, eligible buyers are generally refunded according to this Policy unless Where2Vibe states otherwise or a different remedy is required by law.
For host-canceled event refunds, eligible buyers generally receive the full listed ticket price back. Any Where2Vibe platform fee recorded on the order is not kept on a host cancellation. Under the current fee model no host platform fee is recorded, so this produces the same refund amount as an eligible buyer-requested refund.
The Where2Vibe service fee generally remains non-refundable, except where a refund of that fee is required by applicable law or where Where2Vibe expressly states otherwise.
The following amounts generally remain non-refundable:
This means that, when a host cancels an event, the buyer generally receives the full ticket price back and the only amount retained is the Where2Vibe service fee, unless a different remedy is required by law.
Where2Vibe may review cancellations manually before processing refunds.
If a host uses a Where2Vibe "Refund All" function or similar bulk refund tool, eligible buyers are generally refunded according to this Policy unless Where2Vibe states otherwise or a different remedy is required by law.
For Refund All actions, eligible buyers generally receive the full listed ticket price back. Any Where2Vibe platform fee recorded on the order is not kept on a Refund All action, and under the current fee model no host platform fee is recorded, so this produces the same refund amount as an eligible buyer-requested refund. The Where2Vibe service fee generally remains non-refundable, except where a refund of that fee is required by applicable law or where Where2Vibe expressly states otherwise.
Where2Vibe may require admin review before, during, or after a Refund All action.
Admin review may be required for situations including:
If a host postpones, reschedules, moves, or materially changes an event, Where2Vibe may review the situation.
A material change may include:
Depending on the situation, Where2Vibe may:
Minor changes, lineup changes, flyer changes, parking changes, weather, crowd size, personal scheduling conflicts, or subjective dissatisfaction with the event do not automatically qualify for a refund.
If an event has paid tickets, the host may be required to complete required refunds for eligible ticket buyers before the event can be deleted, canceled, archived, hidden, or removed from public view.
If paid tickets exist and required refunds have not been completed, Where2Vibe may block deletion and display a message such as: "Refund all ticket buyers before deleting this event."
Where2Vibe may prevent permanent deletion of events with paid ticket history.
Where2Vibe keeps ticket, payment, refund, dispute, chargeback, payout, and audit records for financial, legal, fraud prevention, operational, accounting, and support purposes. Ticket orders, issued tickets, ticket refunds, Stripe payment records, dispute records, payout records, and related audit records may not be deleted simply because an event is canceled, archived, refunded, hidden, or removed from public view.
Host payouts are subject to:
If a ticket is refunded, canceled, disputed, charged back, voided, or otherwise adjusted, Where2Vibe may:
Hosts are responsible for refund-related obligations caused by their event cancellation, inaccurate event information, failure to host, violation of Where2Vibe rules, unauthorized event posting, fraud, unsafe conduct, or other host-caused issue.
Where2Vibe may allow a host to split eligible event payouts with accepted co-hosts. Payout splits generally require agreement from all included payout recipients before payout is released. If a proposed payout split has not been fully agreed to, Where2Vibe may hold the related payout until the split is resolved or Where2Vibe determines an appropriate outcome. Disagreements between hosts and co-hosts about payout splits are between those parties, and Where2Vibe may hold, adjust, or resolve related payouts as it determines appropriate.
Each Where2Vibe ticket may include a QR code, backup code, or other ticket verification method.
Buyers are responsible for keeping ticket information safe.
A ticket is valid only if it has not been:
Tickets may be scanned at entry by the event host or by co-hosts the host has authorized to scan tickets for that event.
Once a ticket is scanned and checked in, it cannot be reused.
Duplicate, copied, refunded, voided, disputed, already scanned, invalid, or fraudulent tickets may be rejected at the door.
Refunded tickets become invalid and cannot be used for entry. Refunded tickets may remain visible in ticket history for recordkeeping purposes.
Unless Where2Vibe provides an official transfer feature or gives written permission, tickets purchased through Where2Vibe are for personal use and may not be resold, commercially transferred, brokered, duplicated, or used for unauthorized resale.
You may not purchase tickets for the purpose of resale, commercial transfer, giveaway fraud, price gouging, or ticket brokering.
Where2Vibe may cancel, invalidate, void, or refuse tickets that appear to be resold, transferred, duplicated, fraudulently obtained, or used in violation of this Policy.
Where2Vibe is not responsible for tickets purchased outside of official Where2Vibe checkout or outside approved ticketing methods.
If you buy a ticket from a third party, screenshot, reseller, broker, social media account, or unofficial source, Where2Vibe does not guarantee that the ticket is valid or that you will receive entry.
A Where2Vibe ticket does not guarantee entry if the host, venue, security, law enforcement, or event staff refuses entry for a lawful or reasonable reason.
Entry may be subject to:
You may be denied entry or removed from an event if you:
Where2Vibe is not responsible for a host, venue, security team, law enforcement officer, or event staff refusing entry or removing you from an event for reasons outside Where2Vibe's control.
Where2Vibe is not responsible for outside costs related to an event, even if the event is canceled, changed, delayed, unsafe, disappointing, or you are denied entry.
Outside costs may include:
Any refund provided under this Policy applies only to eligible Where2Vibe ticket amounts and does not cover outside costs.
Where2Vibe uses Stripe to process payments and refunds.
Refunds may take time to appear depending on Stripe, the buyer's bank, the card issuer, and the payment method.
If a refund succeeds but a related payout reversal, host transfer adjustment, or Stripe reconciliation step fails, Where2Vibe may mark the ticket as refunded and place the payment issue into manual review.
In that case, Where2Vibe may review the issue internally to reconcile payment records. Where2Vibe may contact the buyer, host, or both if additional information is needed.
If a buyer files a payment dispute or chargeback through their bank, card issuer, or payment provider, Where2Vibe may review:
Disputes and chargebacks may result in manual review. Where2Vibe may mark related tickets as disputed, refunded, invalid, canceled, or requiring review depending on the status of the dispute.
Buyers and hosts must not attempt to receive duplicate refunds, credits, recoveries, or chargeback benefits through both Where2Vibe and an outside payment dispute process.
If a chargeback or outside payment dispute is opened, Where2Vibe may pause any related refund request until the dispute is resolved.
If a buyer receives a chargeback, refund, reversal, or payment recovery, the related ticket may be invalidated.
Where2Vibe may cancel, void, refund, revoke, restrict, or invalidate tickets if Where2Vibe suspects:
Where2Vibe is not required to provide detailed information about fraud detection, investigation methods, internal records, or fraud signals if doing so could compromise security, fraud prevention, or platform safety.
If you believe your ticket was incorrectly removed, canceled, or invalidated, contact support.
Hosts are responsible for providing accurate event information, including:
Hosts must not sell tickets to events they do not intend to host.
Hosts are responsible for complying with applicable laws, venue rules, safety requirements, capacity limits, age restrictions, alcohol rules, permits, licenses, and event obligations.
If a host cancels an event, materially changes an event, fails to host an event, posts inaccurate event information, sells unauthorized tickets, violates Where2Vibe rules, or causes ticket-related issues, Where2Vibe may:
Tickets may sell out, become unavailable, be removed, be canceled, or become invalid.
Adding a ticket to a cart, viewing a ticket tier, starting checkout, or attempting payment does not guarantee that a ticket is reserved unless Where2Vibe confirms the purchase.
A ticket purchase is not complete until payment is successfully processed and Where2Vibe confirms the order.
Where2Vibe may cancel or correct orders affected by pricing errors, technical errors, duplicate purchases, payment failures, fraud concerns, or other issues.
Where2Vibe may update this Ticket Purchase & Refund Policy from time to time. The updated version will be posted in the app or on the Where2Vibe website.
For active ticket purchases, Where2Vibe may apply the policy in effect at the time of purchase unless a change is required for legal, payment processing, safety, fraud prevention, platform security, compliance, or correction reasons.
A refund, credit, exception, manual adjustment, or courtesy remedy in one situation does not require Where2Vibe to provide the same outcome in another situation.
For ticket or refund questions, contact: support@where2vibe.com.
Include:
For emergencies, contact local emergency services, venue staff, security, or the event organizer directly. Where2Vibe support is not an emergency response service.