Support & Contact
We're a small team and we read every message.
Common requests
- Delete my account - in the app, open Profile > Settings > Delete Account and confirm. You can also email support@where2vibe.com from the email address on your account with the subject line "Delete my account".
- Report an event, profile, message, or group - tap the Report button on the item, or email support@where2vibe.com with details and a screenshot. We respond within 24 hours.
- Block a user - open the user's profile and choose Block. Blocked users cannot message you or interact with your content.
- Remove my event - open the event in the app and tap Delete. If you can't access the account, email us from the address used to post it.
- Login problems - make sure you're using the same Google account you signed up with. If you're still stuck, email us with your name and the approximate date you signed up.
- Refund / billing - Refund eligibility is described in the Ticket Purchase & Refund Policy. In short: a buyer-requested refund, where available, must be requested at least 24 hours before the event start time, and after that cutoff refunds are generally not available unless the host cancels the event, Where2Vibe approves an exception, or a refund is required by law. Refunds are processed by the event host or Where2Vibe support - there is no self-serve refund button in the app. The Where2Vibe service fee is not refunded except where required by law. To request a refund or ask about a charge, contact the event host directly or email support@where2vibe.com.
- Privacy request - email support@where2vibe.com if you want to access, correct, delete, or ask questions about your personal information.
- Business, venue, host, or partnership inquiries - email support@where2vibe.com with your venue, organization, or event name.
Safety and emergencies
For emergencies or immediate safety threats, contact local emergency services first. Where2Vibe support is not an emergency response service.
Urgent moderation
For urgent safety concerns or to escalate a moderation report, email support@where2vibe.com with "URGENT" in the subject.
Legal
See our Privacy Policy and Terms of Service.
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